Terms of Service

Last Updated: 27 June 2026
Company: Deepshield AI Technology LLP
Registered Office: 40, Oriyant Colony, Bhuj, Kachchh, Gujarat 370001, India
Contact: legal@ugle.ai
Support: support@ugle.ai

1. Agreement

These Terms of Service govern your access to and use of Ugle, including the Ugle website, desktop application, installer, licence system, updates, documentation, support, and related services.

By downloading, installing, activating, purchasing, accessing, or using Ugle, you agree to these Terms.

If you do not agree to these Terms, do not download, install, activate, purchase, access, or use Ugle.

If you use Ugle on behalf of a company, organisation, employer, client, or other legal entity, you confirm that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and the entity you represent.

2. About Ugle

Ugle is a local-first desktop software product that helps users process, transcribe, index, organise, and search audio and video content on their own device.

Ugle is not a cloud storage service. Ugle does not upload your files to our servers. Your local content remains on your device unless you choose to export, upload, sync, back up, email, transfer, or share it yourself.

3. Eligibility

You may use Ugle only if you are legally capable of entering into a binding contract.

If you are using Ugle for an organisation, you must have authority to use the software on behalf of that organisation.

You may not use Ugle if you are prohibited from doing so under applicable law.

4. Account and licence information

To purchase, activate, or use Ugle, you may be required to provide accurate information, including your email address, licence key, billing information, and device activation details.

You agree to provide true, current, complete, and accurate information.

You are responsible for keeping your licence information secure. You must not share your licence key, activation credentials, or account access with unauthorised users.

5. Licence grant

Subject to your payment of applicable fees and compliance with these Terms, Ugle grants you a limited, revocable, non-exclusive, non-transferable licence to install and use the Ugle software according to the plan, tier, seat count, device limit, and usage rights purchased by you.

Ugle is licensed, not sold.

You do not acquire ownership of the software, source code, brand, product design, trademarks, documentation, or related intellectual property.

6. Licence tiers

The licence rights available to you depend on the plan purchased at checkout or under a written order form.

6.1 Solo licence

A Solo licence may be used by one individual on up to two machines owned or primarily used by that individual, unless the purchase page or order form states otherwise.

A Solo licence may not be shared across a company, agency, team, department, studio, or group.

6.2 Team licence

A Team licence is licensed per seat unless otherwise stated at purchase.

Each seat may be assigned to one individual user. A Team licence may not be shared through common credentials, rotating access, pooled usage, or shared activation unless expressly permitted in writing.

6.3 Enterprise or custom licence

Enterprise, institutional, educational, reseller, or custom usage may be governed by a separate written agreement, quotation, order form, procurement document, or enterprise contract.

If there is a conflict between these Terms and a signed written agreement with Ugle, the signed written agreement will control for that conflict.

7. Licence activation and device limits

Ugle may require internet access for licence activation, validation, device reset, updates, entitlement checks, and fraud prevention.

We use Keygen, a third-party software licensing provider, to issue, validate, manage, and enforce Ugle licences.

Licence activation may involve your email address, licence key, licence tier, activation date, software version, operating system version, licence status, device activation count, IP address, and a hashed or hardware-derived device identifier.

Licence activation does not give Ugle or Keygen access to your files, transcripts, searches, search results, local indexes, indexed file lists, or local archive.

If you change devices, reinstall your operating system, or reach your activation limit, contact support@ugle.ai.

We may verify licence ownership before resetting activations.

You must not attempt to bypass, disable, manipulate, reverse engineer, or interfere with licence activation, licence validation, entitlement checks, device limits, or communications with Keygen.

8. Permitted use

You may use Ugle for lawful personal, professional, internal business, research, educational, creative, operational, or client work, subject to these Terms and your licence tier.

You are responsible for ensuring that you have the legal right to process any file, recording, transcript, or material used with Ugle.

9. Restrictions

You must not:

1. Copy, resell, rent, lease, sublicense, distribute, host, or commercially exploit Ugle unless expressly permitted in writing.
2. Share your licence with unauthorised users.
3. Circumvent licence activation, payment controls, device limits, technical limits, entitlement checks, or security systems.
4. Reverse engineer, decompile, disassemble, modify, translate, adapt, or attempt to derive the source code of Ugle, except where applicable law expressly permits it.
5. Use Ugle to process content you do not have the right to process.
6. Use Ugle in violation of privacy, confidentiality, employment, recording, intellectual property, data protection, or surveillance laws.
7. Use Ugle to create, store, process, index, search, or distribute unlawful content.
8. Use Ugle to harass, threaten, exploit, unlawfully monitor, or profile another person.
9. Remove or alter proprietary notices, licence notices, trademarks, or copyright notices.
10. Misrepresent your identity, purchase status, licence eligibility, or authority.
11. Use Ugle for competitive benchmarking, security testing, scraping, or analysis without written permission.
12. Use Ugle in high-risk environments where failure could cause death, personal injury, critical infrastructure failure, or severe damage.
13. Upload, transmit, or share malicious code, viruses, or harmful files through any Ugle website, support channel, or service.
14. Abuse support, refund, activation, trial, promotional, or licensing systems.
15. Interfere with, block, tamper with, or manipulate communications between Ugle and Keygen where such communications are required for licence activation, validation, entitlement checks, or fraud prevention.

10. Your content

“Your content” means files, recordings, videos, audio, transcripts, local indexes, local metadata, exports, notes, search queries, search results, folders, and other materials that you process, create, or manage using Ugle.

You retain all rights to your content.

Ugle does not claim ownership of your content.

You are solely responsible for your content and for ensuring that you have all rights, permissions, licences, consents, and lawful authority required to process it.

11. Local processing and no upload

Ugle is designed to process your content locally on your device.

We do not upload your content to our servers.

We do not receive your audio files, video files, transcripts, search queries, search results, local indexes, or indexed file lists.

We do not send your audio files, video files, transcripts, local indexes, search queries, search results, indexed file names, folder paths, or local media archive content to Keygen or to any licensing provider.

If you choose to export, back up, upload, sync, email, or share your content using third-party tools or services, that action is controlled by you and may be subject to third-party terms and policies.

12. Recording and transcription compliance

Ugle may be used to process recordings, meetings, interviews, calls, podcasts, lectures, videos, internal training, client material, or other media.

You are responsible for complying with applicable laws and obligations, including:

1. Consent requirements.
2. Recording laws.
3. Employment policies.
4. Client confidentiality.
5. Intellectual property rights.
6. Data protection laws.
7. Sector-specific regulations.
8. Contractual restrictions.
9. Internal corporate policies.
10. Court orders or regulatory obligations.

Ugle does not determine whether you have the right to process a file.

13. Output accuracy

Ugle may generate transcripts, indexes, search results, metadata, summaries, or other outputs.

Outputs may contain errors, omissions, inaccuracies, incomplete results, timing issues, speaker identification errors, or formatting problems.

You are responsible for reviewing and validating outputs before relying on them.

Ugle should not be used as the sole basis for legal, medical, financial, regulatory, employment, compliance, or high-risk decisions.

14. Payments

You agree to pay all fees shown at checkout, in an invoice, in an order form, or in a written agreement.

Prices may vary by plan, licence tier, currency, location, taxes, promotion, sales channel, subscription period, or product version.

Payments may be processed through Stripe or another payment processor disclosed at checkout.

We do not store your full payment card details.

15. Taxes

Fees may be exclusive of GST, withholding tax, duties, levies, or other applicable taxes unless stated otherwise.

You are responsible for all applicable taxes, except taxes based on Ugle’s income.

Where required by law, taxes may be calculated and collected at checkout or invoiced separately.

16. Refunds

You may request a full refund within 30 days of purchase if Ugle does not function substantially as described on a supported operating system.

To request a refund, contact:

support@ugle.ai

We may ask for:

1. Purchase email.
2. Invoice number.
3. Licence key.
4. Device details.
5. Operating system version.
6. Error description.
7. Screenshots or logs.
8. Reasonable troubleshooting cooperation.

We may refuse a refund where:

1. The request is made after the refund period.
2. The software was used on an unsupported operating system.
3. The device does not meet minimum requirements.
4. The issue is caused by third-party software, corrupted files, unsupported media formats, damaged hardware, operating system restrictions, enterprise restrictions, or user error.
5. The licence has been shared, abused, resold, or used in violation of these Terms.
6. A refund has already been issued.
7. The request is fraudulent or abusive.
8. Applicable law permits refusal.

Nothing in this clause limits consumer rights that cannot be excluded under applicable law.

17. Updates and changes to the software

Ugle may provide updates, bug fixes, patches, security fixes, compatibility improvements, new features, or modified features.

Some updates may be required for security, compatibility, licence validation, entitlement checks, or continued use.

We may add, modify, suspend, or remove features from time to time. We will not intentionally remove core paid functionality during an active licence period without reasonable cause.

New major versions, enterprise features, cloud features, premium modules, or add-ons may require a separate purchase.

18. Supported systems

Ugle is supported only on operating systems and hardware configurations listed on the website, checkout page, documentation, or release notes.

You are responsible for confirming compatibility before purchase.

Ugle may not work properly on unsupported systems, outdated operating systems, modified systems, virtual machines, enterprise-restricted devices, low-resource devices, corrupted environments, or systems with conflicting third-party software.

19. Trials, beta features, and early access

Ugle may offer free trials, beta features, preview releases, or early-access versions.

These may be incomplete, unstable, inaccurate, unsupported, changed, withdrawn, or discontinued at any time.

Trial, beta, and preview features are provided as-is and should not be used for critical work.

20. Third-party services

Ugle may use or link to third-party services, including Keygen for software licensing and activation, payment processors, hosting providers, CDN providers, email providers, support tools, crash reporting providers, and download infrastructure.

Third-party services are governed by their own terms and privacy policies.

Ugle is not responsible for third-party services, outages, errors, security incidents, pricing changes, data practices, or policy changes.

Use of third-party services does not give those providers access to your local content unless you independently choose to share content with them outside Ugle.

21. Support

We aim to provide reasonable support to active licence holders.

Support may include installation guidance, activation help, troubleshooting, bug intake, and product guidance.

Support does not include:

1. Legal advice.
2. Compliance advice.
3. Custom engineering.
4. Guaranteed response times.
5. Data recovery.
6. File repair.
7. Third-party software administration.
8. Device repair.
9. Training unless separately agreed.
10. Review of confidential files or transcripts.

Please do not send confidential content to support unless you intentionally choose to do so.

22. Intellectual property

Ugle, including the software, code, interface, design, workflows, documentation, name, logo, brand assets, website, and related materials, is owned by Ugle or its licensors.

These Terms do not transfer any intellectual property rights to you except the limited licence expressly granted.

You must not use Ugle’s trademarks, logos, trade name, branding, or product identity without prior written permission, except where permitted by law.

23. Feedback

If you provide suggestions, ideas, feedback, bug reports, or feature requests, you allow Ugle to use them to improve, develop, market, and commercialise its products without compensation to you.

This does not give Ugle ownership of your files, transcripts, search queries, local indexes, or content.

24. Confidentiality

If either party receives confidential information from the other, the receiving party must use reasonable care to protect it and may use it only for the purpose for which it was shared.

This clause does not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law.

You should avoid sending highly confidential content to Ugle unless necessary and intentional.

25. Privacy

Your use of Ugle is subject to our Privacy Policy at:

/privacy

The Privacy Policy explains what information we collect, what we do not collect, how local processing works, how Keygen is used for licence validation, and how to contact us for privacy requests.

26. Suspension and termination

We may suspend, deactivate, or terminate your licence if we reasonably believe that:

1. You breached these Terms.
2. You failed to pay applicable fees.
3. You shared, resold, or abused your licence.
4. You attempted to bypass licence controls.
5. You interfered with licence activation, validation, entitlement checks, or communications with Keygen.
6. You used Ugle unlawfully.
7. You misused support, refund, activation, trial, promotional, or licensing systems.
8. Suspension is required by law, security, fraud prevention, or risk control.

You may stop using Ugle at any time by uninstalling the software.

Upon termination, your right to use Ugle ends immediately.

27. Effect of termination

Termination does not affect obligations that arose before termination.

Clauses relating to intellectual property, restrictions, payments, refunds, confidentiality, disclaimers, limitation of liability, indemnity, governing law, dispute resolution, and other clauses that should reasonably survive termination will continue to apply.

28. Disclaimer of warranties

Ugle is provided on an “as is” and “as available” basis, except as expressly stated in these Terms.

We warrant that Ugle will function substantially as described under supported operating conditions.

To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, error-free operation, compatibility with all systems, and suitability for all files or use cases.

29. Limitation of liability

To the maximum extent permitted by law, Ugle’s total liability for any claim arising out of or relating to Ugle, these Terms, your licence, support, updates, or use of the software will be limited to the amount paid by you to Ugle in the 12 months before the event giving rise to the claim.

To the maximum extent permitted by law, Ugle will not be liable for:

1. Indirect, incidental, special, punitive, exemplary, or consequential damages.
2. Loss of profits, revenue, business, goodwill, opportunity, or anticipated savings.
3. Loss, corruption, deletion, exposure, or inability to access data.
4. Inaccurate transcripts, indexes, search results, metadata, or outputs.
5. Business interruption.
6. Device failure.
7. Third-party software conflict.
8. Unsupported operating systems.
9. User error.
10. Unauthorised access to your device.
11. Legal consequences arising from your content or your use of Ugle.
12. Outages, failures, or errors caused by third-party licensing, payment, hosting, CDN, support, email, or crash reporting providers.

Some jurisdictions do not allow certain exclusions or limitations. In those cases, the limitation will apply to the maximum extent permitted by law.

30. Indemnity

You agree to indemnify and hold harmless Ugle, its directors, officers, employees, contractors, affiliates, and agents from claims, losses, damages, liabilities, costs, and expenses arising out of:

1. Your use of Ugle.
2. Your content.
3. Your violation of these Terms.
4. Your violation of applicable law.
5. Your infringement of third-party rights.
6. Your processing of recordings, media, confidential information, personal data, or regulated material.
7. Your misuse of licences, support, activation systems, entitlement systems, or software.

31. Force majeure

Ugle will not be liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, power failures, internet failures, cyberattacks, government action, regulatory restrictions, payment processor outages, licensing provider outages, hosting outages, CDN outages, or third-party service failures.

32. Export control and sanctions

You must comply with applicable export control, sanctions, and trade laws.

You must not use, download, export, re-export, or transfer Ugle in violation of applicable law.

33. Notices

We may send notices by email, in-app notification, website notice, account notice, or other reasonable method.

Notices to Ugle must be sent to:

legal@ugle.ai

Legal notices may also be sent to:

Deepshield AI Technology LLP
40, Oriyant Colony, Bhuj, Kachchh, Gujarat 370001, India

34. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may notify you by email, in-app notice, website notice, or another reasonable method.

Your continued use of Ugle after updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using Ugle.

35. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from Ugle.

Ugle may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, corporate transaction, or transfer of business operations.

36. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible.

37. No waiver

Failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.

38. Entire agreement

These Terms, together with the Privacy Policy, checkout terms, invoices, order forms, and any signed written agreement with Ugle, form the entire agreement between you and Ugle regarding the software.

39. Governing law and jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, the courts located in Bhuj, Gujarat will have exclusive jurisdiction over disputes arising out of or relating to these Terms, Ugle, or your use of the software.

40. Dispute resolution

Before initiating legal proceedings, both parties agree to attempt in good faith to resolve disputes through written notice and discussion.

If a dispute is not resolved within 30 days of written notice, either party may pursue remedies available under applicable law.

For urgent matters involving intellectual property, security, confidentiality, licence misuse, entitlement misuse, or unlawful use, Ugle may seek immediate injunctive or equitable relief.

41. Contact

For legal matters:

legal@ugle.ai

For support:

support@ugle.ai

For privacy:

privacy@ugle.ai

For grievances:

privacy@ugle.ai

Legal notices may also be sent to:

Deepshield AI Technology LLP
40, Oriyant Colony, Bhuj, Kachchh, Gujarat 370001, India